Texas Carz

I purchase my first car from Texas Carz on 6/27/23, it was a 2016 X5 BMW. The sales person I was dealing with was a guy named Moe. I was already approved for a vehicle by my credit union all I needed to do was pick a car. I had been to several dealerships and each place I went too I let them know before hand I was using my credit union. Also, I advised them of their requirements they only do wire transfers and not cashier checks, a JD power sheet, and a purchase order. I didn’t want to waste my time test driving vehicles that I would not be able to get if either of these requirements were not met. Moe failed to let Sam the owner know and later he called me as I was on my way to give my credit union the down payment for the vehicle asking me about a cashier’s check. I felt frustrated because I was ready to business but Sam needed up working with me. My brother needed up test driving the x6 and didn’t like it, he ended up driving 2016 bmw x5 instead. During the test drive the gas light was on so he couldn’t really enjoy the test drive which should have been a red flag. So I test drove the X5 and I had already read the car fax report and knew the car had been in a wreck regardless of the minor damage. They took the car and I thought they were going to fill it up as a courtesy but they only put a few dollars in the car to get it off of E. Also the wiper fluid light was on so I thought it just needed some washer fluid found out later the washer fluid had a crack in it and it was located in the bumper where the vehicle had been hit. So, $950 dollars later from BMW for a cracked water pump I will no longer buy another vehicle from this location. You get what you pay for and places now a days are lacking good customer service skills. I called Moe the following day reference the gas situation and he gave me an excuse that in the state of Texas they are only allowed to put a certain amount in the tank. Also be advised my experience is not your experience, and vice versa but that doesn’t mean what I experienced didn’t happened. Take it with a grain of salt because it could happen to you.

I just bought a Mercedes GL 450 with Mr Rick White as my salesman, (I didn’t even meet him because I live about 6 hrs plus away from the dealership) but did sent a friend that lives in Dallas to go test drive and checkout the GL for me. I just want to say Mr Rick was so professional and helpful, he made my purchase and shipping super easy. He’s quick to respond via texts and returning calls . If you want an honest, professional and helpful agent , please ask for Rick White, you won’t regret it. Super happy with my purchase- thank you Mr. Rick!!!

Had such a wonderful experience purchasing my first car from Texas Carz! AJ the finance manager was nothing but helpful trying to find me the best rates possible including an all comprehensive warranty to protect my first big investment! I would also like to thank Abe for always being prompt in his responses and taking good care of me. I will definitely be back!

Zak was very helpful very hospitable and very pleasant and professional and helpful with my slk purchase. The car is everything that it was advertised to be and I am very happy with my new car. The a/c had an issue and told me it would be taken care of on day of pick up and purchase. I took it to get service and was taken care of by the dealership and I am very happy. Nicholas Zotos

My sales guy was Abe and I would like to express my sincere appreciation and gratitude for the excellent service you provided during my recent car purchase. From the moment I walked into the dealership, your knowledge and friendly demeanor made the entire process enjoyable. I’m thrilled with my new car and wanted to extend my thanks for your role in making this purchase smooth and stress-free. Thank you once again.